Jessica

Starting a F&B business soon ? You will need a F&B POS system tailored for Malaysia market. There are many POS systems available in Malaysia but it’s worth to look at those that specifically catered for F&B. It is not mandatory by any mean but having one will solve many of the problems you might face. It’s 2021 and automated technology is definitely the way to go forward.

F&B Industry in Malaysia

With an annual growth rate of approximately 11%, the Malaysian Food and Beverage Business has proved to continuously rise across the country. Aside from the local market, international restaurants and fast-food chains are dominating Malaysian cuisine, for example Starbucks and McDonald’s. Despite numerous food businesses, small to medium size F&B business enterprises are still thriving in their spots within the competitive market.

However, F&B is not limited to the distribution of processed goods. It also covers the processing, manufacturing, packaging, and transporting of both raw materials and finished products. With this, complications with regards to accounting and financial angles are evident, especially with the manual and least efficient parts of the accounting process. But through Point of Sales (POS) Systems, running an F&B enterprise will be more manageable. There are many good POS systems catered for the F&B industry in Malaysia that you can choose from.

What is POS for F&B ?

POS Systems for F&B can perform several tasks, including sales, food and beverage preparation, inventory, reports and etc. Although different F&B POS system differs in specialized functionalities, most of them offer these basic operations to lessen the workload and provide ease for business owners and employees.

Unlike the traditional cash register which handles only payment, F&B POS system is more than that. F&B POS system handles the following processes:

• Customer order placement
• Order relayed to kitchen management system
• Depending on restaurant, the order may be paid first or paid later
• Table assignment to the customer
• Completion of transaction which includes payment by the customer
• Calculation of inventory, payment, taxes
• Printing of payment receipt for the customer
• Automated updates to accounting and other integrated systems
• Sales reports generation

POS system saves time and reduces human error. It provides convenience to the users, including the customers, operation staffs and business management.

Features of a Good F&B POS System in Malaysia

As a guide in choosing an F&B POS System in Malaysia for your business, it is vital for you to know your business operations and processes clearly. For instance, do you need a POS system that supports language other than English depending on your staffs language proficiency. The following are some of the most significant features of POS Systems in the Malaysian F&B sector:

Cashier

Being one of the most basic features of any POS system, it is clearly one of the most important options for any business. Through the automated interface of the POS system, it assists cashier personnel to prevent giving wrong orders, receipts, and payments.

Order Management

This feature allows cashiers or waiters to give the right orders in sequence to the kitchen. Besides reducing human error, it provides an organized and faster method in giving customer’s order. Additionally, it prevents messy loads of papers and lessens the confusion of the chef due to non-readable handwriting. In some instances where online ordering is allowed, some POS system allows performing this as well through a single application.

Inventory Management

Although it sounds to be an easy task, for busy restaurants, doing inventory is overwhelming, especially during occupied and engaging hours. Not to mention that F&B enterprises comprise a massive amount of perishable and non-perishable supplies, this is where inventories became a handful. However, through the automated arrangement of POS systems, inventory management is easier to handle despite hectic schedules.

Employee Management

This is an excellent feature for any F&B enterprise. It allows business owners or managers to track the employee’s tasks, attendance, and tardiness. It supports in keeping track of the employee’s shifts and day-offs as wells for easier staff management. In some POS systems, it also includes the employee’s payroll and bonuses.

Table Management

Being in an F&B enterprise requires good table management to lessen the workload of waiters and cashiers. Some POS Systems allow owners to digitalize the restaurant’s table setting. With this, employees can easily manage reservations, waitlists, and available tables providing better and excellent customer service.

Payment Option

A diverse payment choices not only benefits the customers but the employees and the F&B enterprise as well. Aside from the flexibility it provides, customers will have higher satisfaction with the services due to faster transactions. Besides, several POS systems ensure the safety of sensitive card information, ensuring good security to avoid theft.

Cloud Based System

While cloud-based software requires a reliable internet source, it is considered the most convenient and practical choice for every F&B enterprise. Through the cloud, you can access business information anytime, anytime providing there is an internet connection. Aside from that, it delivers an updated, automated, and centralized database, which is handy for multiple business owners.

Best F&B POS System for Malaysia Businesses

Armed with the important features described above in mind, there are a few POS systems you can choose from. Choosing the right POS system for your business can be a daunting task at first. From our research, below are some of the POS systems that are popular in the Malaysia F&B industry:

Slurp

It is described to be an all-around cloud POS system for any Malaysian F&B enterprise. Its unique feature is analytics wherein it can acquire data across the market and can interpret buying trends and the demand of the market and potential clients. Also, it has discount and promotion management, which is easily customizable with preferred conditions and milestones.

RedTech

Being certified by Katsam Malaysia and bagging multiple awards. RedTech by Redzone Solution is a credible and one of the best POS systems for F&B enterprises. It provides an excellent automated accounting operation. Other features of RedTech include inventory control, kitchen display, mobile reports, cashless payments, QR code self-order, etc. With these multiple features, it is appropriate for any kind of F&B business, particularly café, bistro, fine-dining restaurants, even cafeterias.

Genius POS

This is an iPad POS System created for restaurants. Through providing a stable yet user-friendly software interface, Genius POS is continuously used and loved by clients in Malaysia. Besides, it supports important and efficient features, including employee and inventory management, and real-time reporting. Most importantly, it is an affordable choice despite being a reliable and commendable iPad POS system.

Seito POS Solution

Seito POS Solution is a wireless operating software, which specializes to cater the food business industry. Its one of most unique features includes the membership management system perfect for F&B enterprises with membership deals and offers. It offers free upgrade services, which is a good indication of low-cost services providing excellent service. Moreover, it supports bilingual operations suitable for international markets.

Starting up a business that accepts payments directly from customers for example cafes, grocery and the likes ? You will need a POS system that fulfills business operations in Malaysia.

What is POS System?

Point of Sales System, commonly known as POS System, is a digital network that handles the transaction between the customer and the cashier. Primarily from the barcode scanners to the payment terminals. It functions similarly to a traditional cashier that manages inventory and product stocks, printing receipts, and payment handling from cash to e-billings, such as credit cards and debit cards.  

POS System allows businesses to do almost everything a traditional cashier does, but more efficient and convenient. It supports several checkout terminals, which pertain to the consumers. These are linked to the main computer, which the business personnel controls. 

Types of POS System

Similar to the variety of businesses in Malaysia, POS System also targets different business domains. To exemplify, grocery businesses need to use a POS System designed for grocery stores to meet the market needs in terms of inventory, sales, etc. The same goes for restaurants, bakeries, pharmacies, etc. 

Aside from that, there are two types of POS systems, mainly Cloud POS System and Windows Based or Server Based POS System. Despite offering nearly identical operations, the main difference that distinguishes them from one another is the accessibility and internet dependence. 

Cloud POS System

The cloud POS system requires a reliable internet source to function smoothly. It is accessible through several devices, including mobile phones.

Server-based POS System

In contrast, the server-based POS system works even without internet connectivity. Still, security and back-ups need to be handled manually. For some, it requires IT for maintenance. 

Why Your Business Needs POS System ?

Despite the differences and specificity of POS Systems, the functions, and operations of how these business innovation works are understandable, even for people with technological difficulties. 

How does POS System work?

The basic form of POS System is the cash register. It comes with a built-in receipt printer, manual price encoder, barcode scanner, and a cash compartment. POS System works similarly to a cash register, but with enhanced and added functions. POS System can do inventories and computation in contrast with a cash register, which needs a person to manually operate.

For online stores, the consumer chooses the products, adds them to the cart, computes the total cost of the items, and pays. The system automatically processes the order in the inventory and business cashflow. It clearly lessens workload and human error through its automated system.

Benefits of POS System

Increased Productivity

Since POS System offers automated software, inventories, price changes, deliveries, and sales reports are easily managed throughout the database. It reduces manual and the least productive tasks of employees to save more time and perform other activities. As per the consumers, they can easily view the details about a product through the system. For some, sellers can immediately provide the information the consumers need through browsing the POS System. 

Accuracy

Updates, and reports are automatically programmed throughout the database. With this, human errors are significantly reduced made from the manual input of information. It is helpful to prevent customer confusion with the prices and stocks of products. Most importantly, business cashflow is automatically generated, providing ease for the employees and reduced mistakes. 

Employee Management

Since POS System provides excellent accessibility, employees are granted access to their sales performance and further objectives to be accomplished. It provides awareness for the employees and supervision for the business owner. It protects businesses from employee thefts and traces their works individually.

Centralized Data

POS System ensures that the information provided for the consumers, employees, and business owners are similar. Not only this lessens technical and accounting errors, but it also provides accuracy and ease for easier communication and sales reports.

More Payment Options

Aside from cash, POS System enables contactless payments such as credit cards and mobile payments like Samsung Pay, providing a wide payment option for the consumers. Since the introduction of cashless systems in Malaysia and in most countries, it promotes smoother transactions. It lessens the trouble of customers in cash withdrawals. 

Reward Systems

Point reward systems and gift certificates are easier to handle through POS systems due to their digital software and innovative interface. It allows the consumer to view their points and another available promo. Aside from that, reward systems are also applicable for employees. Bonuses can be acquired through achieving milestones the business-owner will set. 

What to Consider in Choosing a POS System?

With the various types and specific functions of different POS System, choosing the right system for an enterprise is an overwhelming decision to perform, especially for start-up entrepreneurs. The following are some of the things to be considered to choose an appropriate software that meets the needs of a business.

Type of System

Despite the advantage of Cloud POS System, choosing which type of POS System falls to be a case to case basis. It is perfect for entrepreneurs who need access to the business database anytime, anywhere, or simplified as business-on-the-go. It requires reliable internet connectivity to function efficiently with its centralized database, security and backups, and sales and stock updates. 

Server-Based POS System is suitable for action-oriented and direct entrepreneurs since the database is not accessible to several devices. Moreover, it does not require good internet connectivity to function. It works offline, but backups are performed manually. Also, some of these software needs a specialist like an IT to maintain and protect the software. 

Features

Different POS System offers various specialized operations. It is essential to evaluate the needs of the company before purchasing software. If you are running F&B business, we have another article talking more deeply about POS system for F&B establishments.

For instance, StoreHub offers great functionality in terms of employee management and loyalty programs. If a company comprises of many employees, StoreHub might be an appropriate choice. 

Best POS Systems in Malaysia

The following are some of the most popular and most reliable POS System in Malaysia.

IRS Software

IRS Software belongs to the most popular and most reliable POS System in Malaysia. Since 2002, it continuously improves and offers different POS systems for different kinds of businesses. With its versatility, it gathered multiple awards, and it is credible to use. It is an all-around POS Software and targets almost every need. IRS Software provides frequent software updates and is one of the most advanced POS systems even in the international market.

StoreHub

StoreHub is a competitive POS System globally, but not yet well known in Asian countries like Malaysia. It offers a variety of remote access, such as attendance monitoring for employee management. It has an easy-to-use interface, and it is available in many languages. Despite providing great and flexible services, it only works during specific hours daily. 

POS Market

POS Market is comprehensive for businesses as it covers several business functions, particularly inventory management, cash transactions, receipts, employee management, etc. It is a cloud POS system suitable for different establishments like food stores and specialty stores.

Xilnex

It is a Cloud POS System, which offers commendable remote features, particularly the basic operations such as employee management and even reports automation and creating promotional materials. Additionally, one of the best features Xilnex offers is its collaboration with Shopify, which makes it an excellent e-commerce system. However, you will need to familiarize with the system’s interface which is slightly more complicated. 

Genius POS System

This POS System is an iPad compatible cloud POS System suitable for restaurant and food establishments. Easy-to-use interface and low-cost maintenance is it’s main strength. It is one of the leading iPad POS System in Malaysia. It works best with employee and table management, as well as an updated and centralized menu. 

Conclusion

In choosing a POS system, it is crucial for an entrepreneur to comprehensively assess the business to determine its strength and weaknesses. A well informed decision will ensure the business goes a long way.

SQL POS System is developed by the same company who developed SQL Accounting. There are various POS systems available, some are even free. Those systems are usually developed by companies in foreign country. Using a POS system localized to your country brings important benefits. These benefits include better compatibility in terms of language, currencies and taxation.

SQL POS system is used by wide range of businesses, from small, medium up to large size companies. SQL POS is also suitable for every possible industries, such as hardware, pharmacies, food, and beverage (f&b) businesses, grocery stores, and many more.

Why SQL POS System?

SQL POS is not considered to be one of the top and most subscribed software for nothing. SQL POS has all the features you can expect from a decent Point of Sale system. Its 600,000 users are concrete proof of the dependability of SQL POS within local and international business ventures. The following are some of the reasons why business owners should consider SQL POS system:

Supports a Variety of Business Enterprises

Different industries, such as salons, restaurants, hotels, and grocery stores, may require a slightly different type of features set. For instance, a restaurant requires to have a table management operation to maximize the use of the POS system. In contrast, a grocery store does not need any table management setting. This could be an issue for some POS systems, but the good news is that SQL POS supports wide range of industries. If you own multiple businesses of different types, it is not necessary to have a different POS system for each business since SQL POS covers a variety of businesses.

System Integration

Server-based and cloud-based POS system have their own advantages and disadvantages, it’s a good thing SQL POS supports both. Although many business owners prefer a cloud-based system nowadays due to its practicality and automated operations, not all business establishments have access to a reliable internet connection. With this, a server-based system is more appropriate to use. Not to mention that the SQL POS system can be integrated into the SQL cloud accounting as well.

Supports Multiple Languages

Despite being created to meet Malaysia’s business enterprises, SQL POS allows the use of multiple languages. Malaysian market comprises of various cultures and races, SQL POS understands its consumers and potential clients, making it a competitive POS system internationally. In addition, this is a benefit for enterprises with international clients since language will not be a hindrance to provide an excellent service.

Besides the three major points described above, SQL POS also provides high-quality software features suitable for multi-national entrepreneurs. The following belong to the unique features of SQL POS system, which makes it one of the leading software in Malaysia besides other common functionalities of a POS system.

Multi-currency

Besides local shops, luxury brands and international enterprises may transact with different currency, especially for e-billings and online banking. Fortunately, SQL POS system supports multi-currency to provide ease and comfort for both the entrepreneurs and the consumers.  

Seamless Integration of SQL Account

This pertains to the synchronization of data and the utilization of a centralized SQL POS system, providing a piece of updated information about stocks, prices, sales, etc., within the network. Despite supporting multiple warehouses and branches, it provides a simplified function, which is easily understandable by every user.

Multiple Payment Methods

Aside from cash payments, it is vital for business establishments to support multiple payment methods as the utilization of e-payments and mobile banking constantly increases. Not only are cashless payments becoming more practical and convenient, but it provides faster transactions for money currency change and easier payment between the business and consumer. With this, the SQL POS system comes in handy.

Fast, Responsive, & Easy to Use

Despite the SQL POS system’s complex functions and commendable features, it has a user-friendly interface to help the users avoid technical issues. This is an asset for SQL since users do not need to have a deep understanding with regards to the software for them to use it. Moreover, for potential clients who think that a user-friendly interface reflects the credibility of the software, this is not how it works.  

Reliable Support

SQL offers an excellent customer support system in cases of occurrence of technical issues, software malfunction, and even for clients who are having a hard time understanding the mechanism of the software. Customer support includes responsive phone calls, online support, and video tutorials are also available for those who needed them.

An Overview of the SQL POS System

To give an idea on how SQL POS works, video below shall demonstrates it. The video covers from its mechanism to the operations and customizable features of the software. The step-by-step tutorial suitable for beginner shows:

• the process when the customer buys products,
• putting discounts by percentage and amount,
• payment methods through cash and cashless methods.

The tutorial is suitable for:

• hardware stores,
• grocery stores,
• supermarket types of business enterprises,
• food and beverage (f&b),
• salon,
• and other types of businesses.

Another video below is showing how business owners or employees can categorize the products being sold. It also shows how to insert a picture for easier and better organization.

In addition, SQL POS support team also created a video tutorial with regards to setting up the hardware for POS system. The following are the video tutorials in setting up a barcode printer, pole set-up, and receipt printer:

Since choosing a POS system for your business enterprise is a crucial thing to decide on, proper research and reading is an important task to avoid misleading information and overhyped advertisements.